Q: Do I need an account on your site to order?
Nope! We highly recommend creating an account though!
It allows you to save your shipping address and view your past orders.
Q: How do I place an order?
Simply navigate to your item(s) of choice, and select the color/size (if applicable) you want. Click the ADD TO CART button. Your items are now in your shopping cart!
Once you've added all the items you want to your cart, click on the cart icon at the very top of the page to view your cart.Check that all the items in your cart are correct, and click CHECKOUT to proceed to payment.
Follow the checkout process by logging in (for returning customers) or filling in your details manually (for new customers). You will be able to select your preferred mode of payment and shipping at this point.
Once you've completed the checkout process, please check your email for your order confirmation. Check your spam/junk folder if you can't find the email in your inbox. Do contact us if you get confused at any point! We're here to help 24/7.
Q: I have a discount/promo code. How do I use it?
You will be able to enter your promo code during the checkout process. On the checkout page where you enter your mailing address, look for "Have a discount code? Click here to enter it". Simply type in your discount code and don't forget to click 'Apply'!
Q: Can I cancel or update my order after my order is placed?
We try our best to process and ship out orders as efficiently as possible. As such, being able to cancel or update your order after you have placed your order is evaluated on a case by case basis. We can't guarantee success, but contact us as soon as you can if you wish to make changes to your order, and we’ll see if we can work something out!
Q: What are the available modes of payment?
Currently, we accept all major credit cards and debit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal.
Q: What is your size chart?
Our easy sizing chart will help you understand the fit of our clothes in relation to your child’s weight and height – which means you’ll have peace of mind that you’re purchasing the right size, every time. These are our general recommendations for fit based on testing conducted on several babies within different ranges in the growth chart.
|0-3M||17-21 in.||6-11 lbs|
|3-6M||21-26 in.||11-17 lbs|
|6-9M||26-28 in.||17-21 lbs|
|9-12M||28-30 in.||21-25 lbs|
|12-18M||30-32 in.||25-27 lbs|
|18-24M||32-34 in.||27-30 lbs|
*Our sizes run true to age so there's no need to order big!
Our clothes might appear big for their advertised size at first. But please note, our clothes are not pre-washed in order to avoid treatment with harmful chemicals, they are cut large to allow for shrinkage. When first washed and dried according to instructions, our organic cotton clothing will shrink to the size that is advertised.
It might take up to 2 wash and dry cycles to remove all shrinkage from the clothing. However, more than 95% of shrinkage will occur during first wash and dry cycle making the product ready for your baby to wear.
Q: What are your wash and care instructions?
Washing instructions are printed on the reverse side of the label inside our clothing. In general, wash in cold or warm temperature water which should not exceed 40°C/105°F. Turn the garment inside out to wash and dry. Use mild laundry soap (non-toxic, biodegradable types preferred as clothing absorbs chemicals present in detergents overtime). Do not use any type of bleach as it will fade the colors and weaken the garments’ fiber strength. Normal tumble dry at the low heat setting, and iron at medium setting (150°C/300°F) if desired. Use a cool to warm iron if necessary.